Hygiene and safety is our number one priority. Imagine if you go into a department store and you can buy underwear that was returned. It is very gross and unhygienic.
If you are experiencing any problems with the product, please read the manufacture’s user manual that is included in the box. After you have done the trouble shooting and the problem persists, we will gladly assist you with the returns procedure.
Products that are faulty must be returned to VFS within 30 days of delivery containing all extra parts included in the original package. VFS will replace the faulty product or, should the product be unavailable, refund you of the original purchase price