If you order did not arrive as expected or you want to track your order’s progress, it is easy to do by using Order Tracking.
You will find your tracking number on your account page (link to login) and on the dispatch confirmation email (link to login and resend dispatch confirmation email) after we have sent your package.
Click here to login to your account and view your tracking number
You can also track your order from the Australia Post (link to Australia post parcel tracking page) website using your tracking number.
If there are any delays in delivery time and your order has not arrived within 20 days of the expected date of delivery, please contact us (link to contact page) and we will happily help you by contacting Australia Post (link to Australia Post home page) on your behalf.